A group of 4 trustees will form a complaints committee – made up of the chairman, the harbour master and 2 other trustees, with guidance from our legal advisor.

All complaints to be sent in writing to the attention of the chairman at the harbour office: 
Mawdsleys room
The warren
Polperro
Cornwall PL13 2JP

 

All complaints to be acknowledged within 21 days of receipt.

All complaints to be addressed as soon as possible.

A copy of complaints to be kept on file in the harbour office.

All complaints to be read out at the monthly meeting of the harbour trust.